Managing IT Services (ITSM)

Decided on offering IT services as the business objective for your organization. What do we need to consider?

• Service Strategy
• Financial Management
• Strategy Management
• Demand Management
• Business Relationship Management
• Service Portfolio Management
• Service Design
• Design Coordination
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Service Catalogue Management
• Supplier Management
• Service Level Management
• Service Transition
• Transition Planning and Support
• Change Evaluation
• Change Management
• Configuration Management
• Service Validation and Testing
• Release and Deployment Management
• Knowledge Management
• Service Operations
• Application Management
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
• Technical Management
• IT Operations Management
• Continuous Service Improvement

For these, there would be the following artifacts:

• Plans and Policies
• Process
• Records

And the stakeholders:

• Document Owners
• Process Stakeholders

Something to start on...